This Privacy Policy explains how 1001660987 Ontario Inc. ("OmnionAI," "we," "us") collects, uses, and shares personal information in connection with the OmnionAI AI phone-receptionist service (the "Service"). It applies to our business customers ("Customers") and to individuals who call a phone number answered by the Service ("Callers"). This Policy is incorporated into our Terms of Service; your use of the Service is also subject to those Terms, including their disclaimers and limitations of liability.
Roles. For information processed on behalf of a Customer's business (such as call recordings, transcripts, and caller details), the Customer is the controller and OmnionAI acts as a processor/service provider that handles the information under the Customer's instructions and our agreement with them. For our own account, billing, and website data, OmnionAI is the controller.
We do not sell personal information. We do not use Caller call content to train our own general-purpose models.
The Service records and transcribes calls so the receptionist can capture and relay information. Recording may be subject to "one-party" or "all-party/two-party" consent laws depending on location. Our Customers are responsible for ensuring any required notice and consent are in place, and the Service can play a recording disclosure at the start of calls. If you are a Caller and do not consent to recording, please do not continue the call and instead contact the business by another method.
We share information with vendors that help us run the Service, under contracts that limit their use of the information. These currently include:
| Provider | Purpose |
|---|---|
| Render | Cloud hosting and database |
| LiveKit Cloud | Real-time voice call infrastructure |
| Telnyx | Telephony carrier, phone numbers and SMS |
| ElevenLabs | Text-to-speech voice |
| OpenAI / Anthropic | Language models for understanding and summaries |
| Resend | Transactional email notifications |
| Calendar scheduling (only where the Customer connects it) | |
| Stripe | Payment processing |
| FirstPromoter | Affiliate/partner referral tracking and commission attribution (only sets a cookie when you arrive via a partner referral link) |
We may also disclose information to comply with law, enforce our terms, or protect rights and safety, and in connection with a business transfer (e.g., merger or acquisition).
If you join our partner / affiliate / ambassador program, we (and our program provider FirstPromoter) also process: your name and email; your referral link, click, signup and commission activity; payout details you provide (such as a PayPal or Wise address); and any tax information required to pay you. This information is used only to run the program — tracking referrals, calculating and paying commissions, preventing fraud, and meeting tax obligations — and is retained while you remain in the program and as required by law afterwards. The rights described under "Your rights" below apply to partner data too.
When a Customer connects their Google Calendar, OmnionAI requests the Google Calendar (calendar.events) permission solely to check the connected calendar's availability and to create the appointments our receptionist books on the Customer's behalf. OmnionAI's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements. We do not use Google user data for advertising, we do not sell it, and we do not transfer or use it for any purpose other than providing the calendar scheduling feature. A Customer can disconnect Google Calendar at any time from their dashboard, which revokes our access.
We retain account information for as long as your account is active and as needed to comply with legal obligations. Call recordings and related data are retained according to your plan's retention settings and the Customer's instructions, after which they are deleted or de-identified. By default, call recordings and transcripts are retained for the period included in your plan (currently 30 days on Core and 90 days on Pro) unless you configure a different period or delete them sooner; account and billing records are kept for as long as needed for legal, tax, and accounting purposes.
We use reasonable technical and organizational measures to protect personal information, including encryption in transit, access controls, hashed passwords, and tenant isolation. No system is perfectly secure, and we cannot guarantee absolute security. AI-generated transcripts, summaries, and other outputs may contain errors and should be reviewed before being relied upon. To the maximum extent permitted by law, our liability relating to personal information and the Service is subject to the disclaimers and limitations of liability in our Terms of Service.
We and our providers may process information in countries other than where you are located, including the United States and Canada. Where required, we use appropriate safeguards for such transfers.
Depending on your location (for example under Canada's PIPEDA, the EU/UK GDPR, or U.S. state laws), you may have rights to access, correct, delete, or port your personal information, or to object to or restrict certain processing. Callers should generally direct requests to the business they called (our Customer); we will assist that Customer as their processor. To make a request to us directly, contact omnionai.tech@gmail.com.
We do not use advertising cookies and we do not use cookies to build cross-site profiles of you. We use only strictly necessary browser storage plus a single affiliate-referral cookie:
localStorage holds your session token and basic preferences so you stay signed in and the Service works. It is essential to providing the Service you request, is cleared when you log out, and does not require cookie consent in most jurisdictions.When you use certain third-party flows, those providers may set their own cookies on their own domains under their own policies — for example, Stripe during checkout and Google when you connect a Google Calendar. We do not control those cookies. See the Service providers / subprocessors section above.
If we ever introduce analytics or marketing technologies that are not strictly necessary, we will provide a consent mechanism and update this Policy first.
The Service is intended for businesses and is not directed to children under 16. We do not knowingly collect personal information from children.
We may update this Policy from time to time; material changes will be posted here with a new effective date.
1001660987 Ontario Inc. Email: omnionai.tech@gmail.com.